Terms & Conditions – JoyPicks.com

These Terms & Conditions (“Terms”) set out the rules and obligations that govern your use of
JoyPicks.com and any purchases made on our website.
By accessing or using this site, you agree to be legally bound by these Terms.
If you do not agree, please do not use our website or place orders with us.

1. Website Use

You agree to use JoyPicks.com for lawful purposes only. You must not use our website:

In any way that breaches applicable local, national, or international laws and regulations.
To transmit, distribute, or upload malicious software, spam, or harmful code.
To attempt unauthorized access to our servers, databases, or other user accounts.

JoyPicks.com reserves the right to suspend or terminate access to users who violate these terms.

2. Account Registration

To place an order, you may register an account via My Account.
You are responsible for:

Providing accurate and complete information during registration.
Maintaining the confidentiality of your account login credentials.
All activities carried out under your account.

JoyPicks.com is not liable for any loss or damage resulting from your failure to safeguard your account details.

3. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
Prices are displayed in the selected currency at checkout. Final amounts may vary due to currency conversion or payment provider fees.
Payment methods accepted include Visa, Mastercard, American Express, PayPal, Afterpay, and Klarna.
All payments are processed securely through PCI DSS-compliant gateways. JoyPicks.com does not store payment card details.

4. Product Information and Pricing

We strive to provide accurate product descriptions, specifications, and images. However:

Product colors and details may vary slightly due to monitor settings or manufacturing differences.
Prices and availability are subject to change without prior notice.
JoyPicks.com reserves the right to correct errors, inaccuracies, or omissions even after an order has been placed.

5. Shipping and Delivery

Orders are typically processed within 1–2 business days before shipment. Standard international delivery takes
7–15 business days, depending on the destination. Expedited shipping may be available for an additional fee.

Shipping costs are calculated at checkout based on the shipping address, product weight, and size.
Delivery times are estimates and may vary due to customs clearance, local courier delays, or unforeseen circumstances.

Import duties, VAT, and local taxes may apply depending on your country. These charges are the responsibility of the buyer
and are not included in the product price or shipping cost.

6. Returns and Refunds

Our Return and Refund Policy allows you to request returns within 14 days of delivery.
The following conditions apply:

Items must be unused, undamaged, and returned in their original packaging.
Defective, damaged, or incorrect items qualify for free return shipping.
Change-of-mind returns are accepted, but the customer must cover return shipping costs.
Refunds are processed within 5–10 business days after the returned item is received and inspected.

7. Intellectual Property

All content on JoyPicks.com, including text, images, logos, graphics, and website design, is protected by copyright, trademark,
and other intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. User Responsibilities

By using JoyPicks.com, you agree that:

You are at least 18 years old or have legal parental/guardian consent to use this website.
You will provide accurate information when placing orders.
You will not use our website for fraudulent or harmful purposes.

9. Limitation of Liability

To the fullest extent permitted by law, JoyPicks.com shall not be liable for any indirect, incidental, special, or consequential damages
arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Privacy and Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy
and Cookies Policy. By using our website, you consent to such processing.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Australia.
Any disputes shall be resolved in the courts of the state or territory where JoyPicks.com operates.
We encourage customers to contact us first to seek resolution before initiating legal proceedings.

12. Changes to Terms

JoyPicks.com may update these Terms & Conditions at any time.
Changes will take effect immediately upon posting on this page, with the revised date clearly indicated.
We recommend reviewing this page periodically to stay informed.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact our support team:

Email: [email protected]
Live Chat: Monday–Friday, 9 AM–5 PM AEST