Privacy Policy – JoyPicks.com

At JoyPicks.com, your privacy and trust are important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information
when you visit our website or place an order. By using our services, you agree to the practices described below.

Information We Collect

When you interact with JoyPicks.com, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased and payment details (processed securely via third-party gateways).
Account Information: Login credentials, saved preferences, and order history.
Technical Data: IP address, browser type, device information, and pages visited.
Marketing Preferences: Newsletter subscriptions and communication preferences.

How We Use Your Information

We use your personal data to:

Process and fulfill your orders.
Provide customer support and manage your account.
Send order confirmations, updates, and service-related communications.
Send promotional offers and newsletters (if you have opted in).
Improve our website performance, functionality, and user experience.
Comply with legal obligations and prevent fraudulent activity.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share data with:

Service Providers: Payment processors, shipping carriers, and IT service providers that enable us to operate our store.
Analytics Partners: Tools like Google Analytics to help us improve website performance.
Legal Authorities: When required to comply with applicable laws or legal requests.

Cookies and Tracking

We use cookies and similar tracking technologies to personalize content, analyze website traffic,
and improve your shopping experience. For more details, please see our
Cookies Policy.

Data Security

All personal data is protected with SSL encryption and stored securely.
We use PCI DSS-compliant payment gateways, and we do not store sensitive payment information on our servers.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal data (subject to legal requirements).
Opt out of marketing communications at any time.
Restrict or object to certain data processing activities.

Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal obligations,
resolve disputes, and enforce agreements.

International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence.
We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of these external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will take effect once posted on this page, with the revised date indicated at the top.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights,
please contact us:

Email: [email protected]
Live Chat: Monday–Friday, 9 AM–5 PM AEST

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