Return and Refund Policy – JoyPicks.com

At JoyPicks.com, we want you to shop with confidence.
Our Return and Refund Policy ensures that you understand your rights and obligations when requesting a return, exchange, or refund.

Return Window

You may request a return within 14 days of delivery.
To qualify, the item must be unused, undamaged, and in its original packaging.
Items received damaged, defective, or incorrect are also eligible for return or replacement.

Free Return Eligibility

We will cover return shipping costs in the following cases:

Items that arrive damaged or defective.
Incorrect items received (different from your order).

In these cases, JoyPicks.com will provide a prepaid return label or arrange a courier pickup at no additional cost.

Change of Mind Returns

If you return an item due to change of mind or personal preference:

Return shipping costs must be covered by the customer.
The item must be in unused condition and returned with all original packaging.
Partial refunds may apply if the returned product shows signs of use or missing components.
Original shipping fees (if charged) are non-refundable.

Non-Returnable Items

The following items cannot be returned for health, safety, or regulatory reasons:

Category	Examples
Perishable goods	Food, flowers, plants
Personal or sanitary items	Intimate apparel, hygiene products
Hazardous materials	Flammable liquids, gases
Gift cards	All denominations
Digital goods	Downloadable software or content

How to Initiate a Return

Log in to your account: My Account
Go to My Orders and select the item you wish to return.
Click “Return/Refund” and complete the request form.
Follow the provided instructions and shipping details.

After submitting your request, you will receive email confirmation with return instructions.
If eligible, a prepaid return label or courier pickup will be arranged.

Refund Process

Refunds are processed within 5–10 business days after we receive and inspect your return.
Funds are credited to the original payment method only.
Your bank or payment provider may take an additional 2–10 business days to release the funds.

Customs Duties & Taxes

Please note: Customs duties, VAT, and local import taxes are non-refundable.
These charges are collected by your local government and cannot be reimbursed by JoyPicks.com.

Exchanges

Exchanges are only available for items that are defective, damaged, or incorrect.
To request an exchange, please contact our customer support team.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: [email protected]
Live Chat: Monday–Friday, 9 AM–5 PM AEST