1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on most physical products. If you are not satisfied with your order, you may return eligible items within 30 calendar days of receiving your shipment, regardless of your country of residence.

Items eligible for return must:

• Be in unused and resellable condition
• Include all original packaging, accessories, and tags
• Have a return request submitted within 30 days from the date of delivery

Items not eligible for return include:

• Products marked as final sale or non-returnable
• Items that show signs of use, misuse, or damage caused by the customer
• Return requests submitted after 30 days from delivery
• Perishable goods or custom-made items (if any)

2. How to Request a Return

To begin a return, please email us at [email protected] with the following:

• Your order number
• Reason for the return
• Clear photos of the product and original packaging

We will respond within 1–2 business days with return instructions. Unauthorized returns without approval may be rejected or not refunded.

3. Return Shipping Responsibilities

Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect due to our error. We do not provide prepaid labels for voluntary returns from international destinations.

Buyers are responsible for return shipping costs if:

• The return is due to a change of mind or incorrect selection
• The product is not defective or damaged
• The item was purchased for use outside the original shipping country
• The item is returned internationally without prior authorization
• The item is found to be fully functional after inspection

4. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged in transit, or incorrect, please contact us within 7 days of delivery. Include your order number and photos/videos clearly showing the issue. We will offer a free replacement or full refund upon confirmation.

5. Wrong Item Received

If you receive the wrong product, please notify us within 72 hours of delivery by emailing [email protected]. We will provide a prepaid return option or allow you to keep the item, depending on the case. A replacement or full refund will follow.

6. Refund Processing Time

Once the returned item is received and approved, we will issue your refund to the original payment method. Refunds are usually processed within 3–7 business days, depending on your bank, credit card provider, or payment gateway used.

7. Currency & International Refunds

Refunds will be issued in the original transaction currency. International exchange rate differences or foreign transaction fees are not covered by us and may be subject to your card issuer's policies.

8. Contact Us

If you have any questions about your return or this policy, please contact our global support team at [email protected]. We are available Monday through Friday, 9 AM to 5 PM (AEST), and respond within 1–2 business days.