Frequently Asked Questions (FAQ) – JoyPicks.com

Welcome to the JoyPicks.com FAQ page. Here you will find answers to the most common questions about
ordering, payments, shipping, customs, returns, and account support.
If you need further assistance, please contact our support team.

Ordering & Payment

How do I place an order?

Browse our store, add your selected products to the cart, and proceed to checkout.
Enter your shipping details, choose a payment method, and confirm your order.

What payment methods do you accept?

Visa, Mastercard, American Express
PayPal
Afterpay
Klarna

Is my payment secure?

Yes. We use SSL encryption and PCI DSS-compliant gateways to process all transactions securely.
Your payment details are never stored on our servers.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of purchase.
After this period, your order may already be in processing and changes may not be possible.

Products & Quality

Are all products new?

Yes. All products listed on JoyPicks.com are brand new unless otherwise stated.

Where do the products come from?

We work with trusted suppliers to source high-quality products.
The country of origin is displayed on the product page when available.

What if my product doesn’t match the description?

If you receive an item that does not match its description, you are eligible for a return or refund.
Please request a return within 14 days of delivery.

Shipping & Delivery

How much does shipping cost?

Shipping costs are calculated based on your delivery address, product size, and weight.
The final cost will be shown at checkout.

How long does delivery take?

Standard international delivery usually takes 7–15 business days.
Processing time may add 1–2 business days before dispatch.

How can I track my order?

Once shipped, you will receive an email with a tracking number.
You can also view tracking details under My Orders in your account.

Customs & Taxes

Will I be charged customs duties or VAT?

Depending on your country’s regulations, your order may be subject to customs duties, VAT, or local import taxes.
These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

Are customs fees refundable?

No. Customs duties, VAT, and local taxes are collected by your government and are non-refundable by JoyPicks.com.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging.
Defective or incorrect items are eligible for free return shipping.

Who pays for return shipping?

Reason	Shipping Cost Covered By
Defective / Damaged / Incorrect Item	JoyPicks.com
Change of Mind	Customer

How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Your bank or payment provider may require an additional 2–10 business days to release the funds.

Account & Support

Do I need an account to place an order?

You can checkout as a guest or create an account for faster checkout and to track your orders easily via
My Account.

How do I contact customer service?

Our support team is available Monday–Friday, 9 AM–5 PM AEST.

Email: [email protected]
Live Chat: Monday–Friday, 9 AM–5 PM AEST

You need to create a form using Contact form 7 plugin to be able to display it using this element.