● Shipping Information

What countries do you ship to?

We offer free standard international shipping to most countries worldwide, including the U.S., Europe, Asia, Australia, and more. If you're unsure, please contact us before ordering.

How long does shipping take?

Estimated delivery time is 7–15 business days, depending on destination and customs. Orders are dispatched within 1–3 business days.

Do I have to pay customs duties or taxes?

Import taxes, VAT, or handling fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

Where are orders shipped from?

Orders are shipped from our fulfillment centers in Australia or Asia, depending on stock availability and your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your shipment at our tracking page.

● Return & Refund

What is your return policy?

We offer a 30-day money-back guarantee. Items must be returned unused and in original packaging. See our Return & Refund Policy for full terms.

Who pays for return shipping?

Return shipping is the buyer’s responsibility unless the item is defective or incorrect.

How long do refunds take?

After receiving and approving your return, refunds are processed within 3–7 business days to your original payment method.

Can I return an item after 30 days?

Returns requested beyond 30 calendar days of delivery may not be accepted. Contact us for assistance.

● Order Questions

Can I cancel or change my order?

You may cancel your order if it has not yet been shipped. Please email us at [email protected] with your order number.

Can I change my shipping address?

If your order hasn’t shipped yet, we can update the address. Contact us as soon as possible.

What if my order is lost or delayed?

If your order hasn’t arrived after 20 business days, contact us to initiate a shipping investigation.

● Product & Payment Info

What payment methods do you accept?

We accept Visa, Mastercard, American Express (AMEX), PayPal, Afterpay, and Klarna.

Is my payment information secure?

Yes. Payments are processed via secure third-party providers. We do not store any card details.

Do your products come with a warranty?

Yes, most products are backed by a limited warranty. Contact us with proof of issue to file a warranty claim.

Are your products original and new?

Yes, all products listed on iFaceKeyShell.com are 100% brand new and sourced directly from verified manufacturers.